Essential programs acting up? Confusing errors with codes that are indecipherable? We’re here to help! Our remote technician can quickly resolve any issues you may be having.
Some programs are easy to install, but others… Not so much. Let us take care of that complicated installation for you. No need to worry about transferring folders, or painstakingly following complicated “READ ME’s”. Our technician’s got you covered!
Trouble connecting to your router? Servers down? Error codes? Networks can be finicky. Our remote technician will help you get connected and back online ASAP! Say goodbye to sad faces in Google Chrome.
Having trouble deciding which VPN to go with? Are the free options really a viable solution? Do you already have a VPN that’s been nothing but a headache? VPNs can be complicated. We can simplify the process for you. Let us help you get everything set up so you don’t have to.
There’s so many antivirus options, which one is the best? Do you really need to spend money in order to protect your computer? The answer is no. Our knowledgeable experts will guide you through the process. Whether money isn’t an issue, or your concern is to not break the bank, let us do the legwork of getting everything set up for you.
Operating systems are amazing, they are the foundation of the technology that runs our lives. They are also surprisingly fragile. Whether you need a fresh install, an update, or need us to resolve a bug deep within your system’s registry, we’re on it. Our technicians will troubleshoot and fix any issues you throw our way!
Is your desktop cluttered? Are folders empty or mislabeled? Is junk taking up space on your hard drive? Are important documents missing, almost like they just up and vanished? We understand your struggle. All it takes is being in a rush one too many times, and before you know it, nothing is where it’s supposed to be anymore. We can help bring order back into your desk life once again.
Unfortunately, we don’t work on physical components at this time. We can provide a consultation in order to point you in the right direction, though. Do you want to upgrade your PC? Any hardware issues that have you stumped? We are confident that our knowledge will prove to be quite useful.
By choosing us, you are supporting a small business who utilizes leading online support technology in order to provide the best possible service. Other major corporations convolute a process that should be streamlined. No more uncomfortable phone conversations, no more language barriers, and most importantly, say goodbye to getting overcharged for absolutely no help. Our team utilizes the ticketing software Freshdesk, which has been tried and trusted for over a decade. Through there, we are able to integrate many other applications which allow us to connect remotely to our customers, chat in real time, and pay directly after the service is complete. We hope you are satisfied with our rendition of IT service, made easy. We couldn’t achieve our mission without your support!
The cost is variable. It is determined by the nature of the service itself. The more involved it is, the higher the cost will be. Also, time taken to complete the task is factored in as well. Generally, our services cost anywhere between 20 and 150 dollars.
Our technician uses state of the art remote ticketing and support software in order to resolve submitted issues quickly and efficiently. Through our Freshdesk portal, customers are able to submit their ticket inquiries directly to us. A technician will then be notified, and quickly begin working to resolve the issue. Throughout the process, you will be kept well-informed, periodically being updated with any progress made.
This is also dependent on the service requested. Some jobs are as quick as 5-10 minutes. Others take upwards of a few hours. You will be notified with an estimation after submitting a ticket.
As of now, there are two employees at SPIN Tech Services. We have our lead technician: Phoenix Spinozzi
Also, our Secretary/Designer/Social Media Manager: Claire Buoni